CRM - BMW Style
Just posting a comic today that one of my colleagues created. It’s in reference to my post the other day about my experience at BMW (I will add it there as well).
You gotta love consumer generated media (CGM). I will let you know when/if anyone from BMW contacts me 
-Tom
Tags: CGM · CRM · Customer Satisfaction · Loyalty Marketing · SNS · Tom H. C. Anderson
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Tom H. C. Anderson - Social Networks & Market Research. New York, NY, June 19
ESOMAR Online Conference 
Tom H. C. Anderson - Moderating Social Network Panel with Facebook, MySpace and LinkedIn. Chicago, October 26-28
BAQMAR 2009 
Key Note: Tom H. C. Anderson - Ghent, Belgium December, 17
MRA New England Chapter
Tom H. C. Anderson - TBD - Lowell, MA April 29, 2009
2009 Freddie Awards and FTMA Conference 
Tom H. C. Anderson - Social Media, What it Really Means for Your Business. Ft. Lauderdale FL, April 21-23
(Anderson Analytics methodology paper has been nominated for annual award)
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