Forrester Research Vice President & Principal Analyst, William Band just released a new interesting report on CRM2.0. In the report he talks about how Trail-Blazing Organizations Are Implementing Social Customer Strategies.
Forrester talked with nine companies, including Anderson Analytics to understand the business tactics and new technologies that CRM professionals are using to achieve the five [...]
Anderson Analytics Featured in Newest Forrester Report on CRM2.0/SNS
November 19th, 2008 · No Comments
Tags: Anderson Analytics · CGM · CRM · Loyalty Marketing · SNS · Text Analytics · Tom H. C. Anderson · web 3.0
