Dell seems to have put a value on non-offshored service - $150 per year
Yesterday we had to contact Dell about a recent and somewhat large hardware purchase. The solution the sales person had recommended at the time of purchase was not compatible during the set up and installation. It was a Windows Vista/64 Bit compatibility [...]
How Much Extra Would You Pay to Skip India and Work Directly with a North American?
December 24th, 2008 · 3 Comments
Tags: Anderson Analytics · CRM · Customer Satisfaction · Loyalty Marketing · Market Research · Marketing · Off-Shoring · Tom H. C. Anderson · Uncategorized · global market research
