Strangely, Customer Satisfaction Research Among Super Users is Missing from Major Social Networks like LinkedIn, Facebook, and MySpace…
My last post was about Facebook finally listening to what its users think. I think all the major social networks have been doing an extremely poor job in doing this. The 80/20 rule is totally ignored. I can [...]
Even New Media Companies Should Listen to their Evangelists/Apostles First
February 18th, 2009 · No Comments
Tags: Anderson Analytics · CGM · Conferences · Customer Satisfaction · Loyalty Marketing · Networking · SEO · SNS · Social networks · Text Analytics · Tom H. C. Anderson · WOM · Web/Screen-Scraping · facebook · web 3.0
We The People of FaceBook
February 18th, 2009 · 3 Comments
Encouraging and Respecting Users - Wouldn’t a Facebook United Nations Be a Good Idea?
Facebook posted new terms of use a couple of weeks ago. Since then they have received a lot of “feedback”, mainly negative I would assume, and have decided to revert to the old rules until the key issues can been resolved.
What I [...]
Tags: Anderson Analytics · CGM · Customer Satisfaction · Networking · SNS · Social networks · Text Analytics · Web/Screen-Scraping · facebook · web 3.0
