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Entries from August 2010

How Much Extra Would You Pay to Skip India and Work Directly with a North American?

December 24th, 2008 · 3 Comments

Dell seems to have put a value on non-offshored service - $150 per year
 
Yesterday we had to contact Dell about a recent and somewhat large hardware purchase. The solution the sales person had recommended at the time of purchase was not compatible during the set up and installation. It was a Windows Vista/64 Bit compatibility [...]

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Tags: Anderson Analytics · CRM · Customer Satisfaction · Loyalty Marketing · Market Research · Marketing · Off-Shoring · Tom H. C. Anderson · Uncategorized · global market research

Merry Christmas and Happy Hanukkah!

December 23rd, 2008 · No Comments

Just writing today to wish everyone a wonderful Christmas and Hanukkah!
-Tom
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Tags: Anderson Analytics Card

Christmas in Greenwich CT, or is it Pre Unified East Germany?

December 22nd, 2008 · 6 Comments

(Note: This post is not about marketing research and may contain’Illegal’ pictures.)
One winter when I was younger, before the Berlin Wall came down, my family took a trip to Germany. We drove across Check Point Charlie and crossed into East Germany. I still remember a long line of cars and the East German border guards [...]

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Tags: Uncategorized

Youth Risk & Sexuality – In the Future Everyone is a Porn Star

December 14th, 2008 · No Comments

Anderson Analytics does a lot of work with Generation Y. We’ve been tracking Gen Y both through survey research as well as via actual behavior on sites like Facebook.
Today I came across a study conducted by The National Campaign to Prevent Teen and Unplanned Pregnancy and CosmoGirl.com which confirms some of the things we’ve been [...]

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Tags: Anderson Analytics · GenX2Z · Market Research · SNS · Uncategorized · facebook

Face to Face With Gen Y

December 4th, 2008 · 1 Comment

An interview with OMG? Lia!, a Gen Y blogger, college student, and business woman 
 

In my post the other day I wrote about how Generation Y is embracing not only Social network Services (SNS) but all sorts of Consumer Generated Media (CGM) even blogging, which isn’t exactly a ‘new’ technology. In Anderson Analytics’ 2009 GenX2Z/US College [...]

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Tags: Academia · Anderson Analytics · CGM · GenX2Z · Interview · Linkedin · Market Research · Marketing · Panel Sample · SNS · Surveys · Tom H. C. Anderson · facebook · web 3.0