Tom H. C. Anderson - Next Gen Market Research™

Grant McCracken and Tom H. C. Anderson Discuss Chief Culture Officers

Today I’m glad to have Grant McCracken back on the blog again to discuss his new book Chief Culture Officer: How to Create a Living Breathing Corporation. For those of you not familiar with Grant, he is an anthropologist and what I would call a [...]

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I typically post mainly market research related topics on this board. While this post isn’t about market research or employee satisfaction research per se, in market research we are often asked to help companies with their employee satisfaction measurement. The Slideshare PowerPoint below is from Netflix CEO Reed Hatings. I think his ideas are fantastic, [...]

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Grant McCracken Q&A with Tom H. C. Anderson

I learned of Grant’s work just before the ESOMAR Annual Congress in Montreal last year where he was the Key Note. It turns out he lives in the next town over and is now a member of the Next Gen Market Research Group (NGMR) which I moderate on LinkedIn.
Grant holds [...]

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[Rant Warning]
A BusinessWeek article very originally [sarcasm] entitled “Using Market Research in a Recession” by Harvard’s John Quelch published this Tuesday, outlines seven steps for CMOs who want to minimize the impact of reduced consumer spending. It seems very popular on Twitter and is now also being discussed in the LinkedIn group I moderate called [...]

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I just returned from the FTMA (Frequent Travel Marketing Association) and Freddie Awards ceremony in Ft. Lauderdale FL. Congratulations to all the winners this year!
It’s a great conference for anyone involved in loyalty marketing. I was asked down by Randy Petersen of the Freddie Awards and Webflyer.com to speak about Social Media and more specifically [...]

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If thinking about segmentation, make sure you talk to someone who has actually done a few different types!
There’s another article on consumer segmentation this week that seems to be getting a lot of buzz on twitter etc. You can read the article here in AdAge CMO Strategy section. Michael Fassnacht argues about the weakness of segmentation.
I [...]

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How do we as market researchers prioritize? Yesterday I was wondering what it would look like if research needs were plotted in a simple two axis matrix model by urgency and importance. This is probably a fairly accurate way in determining where we spend our time, on a matters urgency and its importance.

Currently I believe [...]

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Are logo changes like that of Kraft a good ROI?
 

There was a lot of talk yesterday about the new Kraft Logo. I happened to mention it to John Ferris of Kern Design Group, the firm responsible for the Anderson Analytics logo. “In brief, it is pretty horrible” he said and directed me to UnderConsideration, an [...]

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Marketing Tip- On Web 2.0 Focus on Best Practices, Not Technology or Specific Players/Channels
Lisa Merriam, President of Merriam Associates asked me a few questions about the 2009 Marketing Trends study for her Video Blog (vlog). The 2008 and 2009 study MENG Marketing Trend studies were conducted by Anderson Analytics and MENG (Marketing Executives Networking Group).
 
Other [...]

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