Tom H. C. Anderson - Next Gen Market Research™

More Than Market Research - Gain The Information Advantage

Tom H. C. Anderson - Next Gen Market Research™ header image 6
Bankruptcy Attorney
application/rss+xml

Entries Tagged as 'Loyalty Marketing'

Useful Business Analytics Summit

May 6th, 2014 · No Comments

I certainly am, and that’s why OdinText will sponsor this year’s Useful Business Analytics Summit in Boston, June 10-11. Perhaps what makes the event most unique is the promise that you won’t see one single salesy presentation - not even one of our excellent OdinText case studies. Why not? Vendors aren’t allowed to present at the Summit, speakerwise this is a CLIENT SIDE ONLY event

[Read more →]

Tags: CRM · Loyalty Marketing · OdinText · Text Analysis · Uncategorized

4 Social Media Etiquette Tips

March 6th, 2013 · No Comments

Top 10 Influencers Reveal Their Pet Peeves
(10 Top Social Media Influencers Part V)
While I don’t think there’s one right or wrong way to do social media, there certainly are some things that many of us agree can be annoying. Today, our influencers share their biggest social media pet peeves. Most tended to fall into one [...]

[Read more →]

Tags: Ann Handley · Business Guru · Eve Mayer Orsburn · Guy Kawasaki · Influence · Interview · Jason Falls · Linkedin · Liz Strauss · Loyalty Marketing · Marketing · Marketing Guru · Paul Barron · Scott Monty · Social Media · Social Media Guru · Social Media Marketing · Social networks · Ted Coiné · blogging · facebook · tomhcanderson

IKEA Responds

February 20th, 2012 · 17 Comments

IKEA Responds to the #IKEAfoodFAIL Post

[IKEA has just sent a second response to yesterday's blog post as well as an answer to my subsequent request to clarify an article in Swedish business paper SvD, which stated that IKEA was planning to reverse the decision to carry only IKEA branded food. Their verbatim explanation below.]
Hello Tom,
Thank [...]

[Read more →]

Tags: Branding · IKEA · Loyalty Marketing · Marketing · Positioning · Social Analytics · Social Media · Sverige · Text Analytics · Uncategorized · social-media analytics · sweden

IKEA Food Fail

February 18th, 2012 · 35 Comments

Should Micro Segments Matter? (Random Waxing on Text Analytics and Brand Equity)

In 1638 the New Sweden Company established a colony on the Delaware River. Between 1846 and 1930 roughly 1.3 million people, about 20% of the Swedish population at the time left the country, the majority for the USA. By 1900, there were close to [...]

[Read more →]

Tags: Anderson Analytics · Branding · Customer Satisfaction · Datamining · IKEA · Loyalty Marketing · Market Research · Marketing · Marketing research · Odin Text · OdinText · Positioning · Retail · Segmentation · Sentiment Analysis · Social Analytics · Social Analytics Summit · Social Media · Social Media Marketing · Text Analytics · Twitter · global market research · sweden · text mining

LinkedIn Customer Service Net Promoter Survey

April 6th, 2010 · 10 Comments

Today I got a “3 Minute” (Net Promoter) Survey from LinkedIn. The survey was apparently triggered by my most recent request to LinkedIn customer service.
Because I have been using LinkedIn so actively for so many years, I do have far more followers than the average user. This also means I have surpassed their intended limits [...]

[Read more →]

Tags: #marketresearch #mr · CRM · Linkedin · Loyalty Marketing · Market Research · Marketing research · SNS · Social Media · Social Media Marketing · Social networks · Surveys · WOM